Invensys Technical Support Centers Earn Prestigious Support Center Practices Certifications
SCP Certification Recognizes That Invensys Provides World-Class Technical Support

Invensys today announced that the company’s Customer Satisfaction Center in Foxboro, Mass. and Technical Support Center in Lake Forest, Calif. have achieved certification under the stringent Support Center Practices (SCP) Certification program.

The Foxboro center provides first-line support for Avantis, Eurotherm, Foxboro, I/A Series, SimSci-Esscor, and Triconex customers. The Lake Forest center supports Wonderware customers.

“Invensys is committed to continuously improving customer satisfaction levels throughout the organization. This certification helps to demonstrate the tangible investments we’ve made in world-class technical support, which is a cornerstone for customer satisfaction,” commented Leo Quinn, chief operating officer of the Production Management division of Invensys.

According to the SCP’s official certification audit report, Invensys Wonderware Technical Support “received a total audit score of 113.36, a remarkable achievement for a first SCP audit.”

To earn compliance, a company must score a minimum of 100.00, and the community benchmark average is 111.46. According to the SCP, these results demonstrate that the Invensys Wonderware Technical Support team is "achieving a strong level of performance relative to the stringent requirements defined in the SCP program.”

SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading technology companies, defines best practices for delivering world-class technical support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

Other leading technology companies that have achieved SCP Certification include EMC², Hewlett-Packard, Lockheed Martin, Inc., Lucent, Nokia, Schlumberger, Sybase, Xerox Corporation and many others.

About Support Center Practices (SCP) Certification

The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and forty of its member companies created the program along with the Service Strategies Corporation. The companies contributed their insight and perspective into defining the key elements required to delivering world-class support.

About SSPA

Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents more than 20,000 service professionals at 2,400 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors.

About Invensys

Invensys is a global leader in production technology. The group helps customers improve productivity, performance and profitability using innovative services and technologies and a deep understanding of their industries and applications.

Invensys Production Management works closely with customers to increase performance of production assets, maximize return on investment in production and data management technologies and remove cost and cash from the supply chain. The division includes APV, Avantis, Eurotherm, Foxboro, IMServ, SimSci-Esscor, Triconex and Wonderware. These businesses address process and batch industries - including oil and gas, chemicals, power and utilities, food and beverage, and personal health care - and the discrete and hybrid manufacturing sectors.

Invensys Rail Systems is a global leader in the design, manufacture, supply, installation, commissioning and maintenance of safety related rail signalling and control systems as well as a complete range of rail signalling and communications products. The business includes Westinghouse Rail Systems Limited (WRSL), Dimetronic Signals, Safetran Systems, Burco Services, Westinghouse Signals Australia and Foxboro Transportation. WRSL was recently awarded two contracts valued at more than £850m (US$1.3 billion) for the renewal of signalling on the London Underground.

Invensys also currently serves other market sectors through its Development Division. The businesses in this division are: Appliance Controls, APV Baker, Baan, Climate Controls, Hansen Transmissions, Lambda, Metering Systems, Powerware and Teccor. Invensys is actively seeking to develop these businesses through equity partners or new owners.

Invensys operates in more than 60 countries, with its headquarters in London. For more information, visit www.invensys.com.

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Invensys, Avantis, Eurotherm, Foxboro, I/A Series, SimSci-Esscor, Triconex, and Wonderware are trademarks of Invensys plc, its subsidiaries, or affiliates. All other trademarks are trademarks of their respective owners.